Yes, it is mandatory to register yourself to shop at Pick Ur Needs. This would help you to store your information with us which also provides you with an ease of not making you to enter your details every time you shop with us.

Once you register with us, you will be provided with ‘My Account’ which allows you to have complete control over your transactions on Pick Ur Needs. It is easy to update your account and view your orders any time. You can easily manage/edit your personal data like address, phone numbers, and email ids whenever necessary.

The following are the benefits of creating a Pick Ur Needs account:
• Order History – Manage all your orders quickly and easily
• Wish list – Manage those items you wish to buy in the near future

No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

You can report this by clicking on “Customer Account” option displayed in the Message subject in Contact Us page. Enter your query in the space (Message) provided and send it to us. We will look at it immediately and get back to you.

Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is only to enable us to send you the products you have ordered, to validate your identity and to provide us with a way to get in touch with you if any need arises.

We follow strict security procedures with respect to the storage and disclosure of information which you have provided to us in order to prevent from unauthorized access. We do not pass on, trade or sell your personal information to anyone. In case you need more details, you could visit our PRIVACY POLICY.

You can report this by clicking on “Others“ option displayed in the Message subject in Contact Us page. Enter your query in the space (Message) provided and send it to us. We will look at it immediately and get back to you.

You can report this by clicking on “Others“ option displayed in the Message subject in Contact Us page. Enter your query in the space (Message) provided and send it to us. We will look at it immediately and get back to you.

No. Your Pick Ur Needs account does not have an expiration date. You can shop at our site anytime and discover exciting offers.

No! You can save the products in your wish list for future purchase so that you do not waste time in searching them later. Please note that the price and availability of products are subjected to change from time-to-time. Your Wish list serves only to remind you of products that you want to buy later.

You can review the status of your orders and other related information in the ‘My Account’ page. In ‘My Account’ page, you can find all your order related information in the ‘Order History’ section. To view the details of a specific order, click on the ‘Order Number’.

Unfulfilled: The order is confirmed, but yet to be shipped

Fulfilled: The order has been dispatched and is on its way to you

Due to unforeseen circumstances, it is possible that your order might get delayed. We will notify you through an E-mail/SMS informing you about the delay along with the new expected delivery date.

We offer you multiple payment methods as follows:

  • Credit card
  • Debit card
  • Net Banking

Please be advised that your shipping address cannot be revised after the order has been placed. You will need to cancel the order by reaching our Customer Care team and place a new order with correct shipping address.

To ensure smooth & safe delivery of your orders, we have tied up with trustworthy delivery partners. Once your order has been shipped, you will be informed with the delivery details via e-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will keep you updated when such services are rolled out in future.

No. Changes cannot be done in an order after it has been placed. You will need to cancel it by contacting our Customer Care team / through Contact Us page by selecting “Cancellation” option displayed in the ‘Message Subject’ and place a new order.

Yes, you may cancel individual items before that particular item has been processed by contacting our Customer Care team / through Contact Us page by selecting “Cancellation” option displayed in the ‘Message Subject’.

If the amount has really been deducted from your account, refund will be initiated within 3 business days from the requested date.

Once we receive your cancellation request, it will take a maximum of 24-48 business hours to look at it and get back to you. You will be notified of the same by email.

  • Return request is made outside the specified time frame.
  • Product is damaged because of use or not in the same condition as you received it.
  • The product is no longer needed by the customer or bought in error.
  • Products with tampered or missing serial numbers, tags/labels.
  • Items without original packaging or accessories.
  • Items bought in combo offer cannot be returned individually.
  • Yes, you may return partial order under following scenarios:

    • Defective product
    • Wrong Supply
    • Damaged product
    • Missing parts/accessories

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